TERMS & CONDITIONS (EN) — spellwarde.com
Terms & Conditions of the online store spellwarde.com
Version: 13.01.2026
1. Seller identification
These Terms & Conditions (“Terms”) govern the legal relationship between:
Company name: TRIMY TRADE, s. r. o.
Registered office: Karpatské námestie 7770/10A, Bratislava – Rača 831 06, Slovak Republic
Company Register: registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 190889/B
Company ID (IČO): 57 153 965
Tax ID (DIČ): 2122588050
Bank account (IBAN): SK06 0200 0000 0052 3788 9453
VAT: The Seller is not a VAT payer (unless stated otherwise on the checkout/invoice).
Contact (general): spellwarde@gmail.com
Contact for withdrawals and complaints: spellwarde@gmail.com
In these Terms, TRIMY TRADE, s. r. o. is referred to as the “Seller” or “Merchant”.
2. Definitions
For the purposes of these Terms:
Consumer means a natural person acting outside their business or professional activity.
Buyer means any person (consumer or business) who places an order via the website or other distance communication means.
Distance contract means a contract concluded without the simultaneous physical presence of the Seller and the Buyer, using one or more means of distance communication (website interface, e-mail, telephone, etc.).
Product means goods, services, or digital content offered on the website.
Durable medium means a medium that enables the Buyer to store information for future reference (e.g., e-mail).
3. Scope of these Terms
3.1. These Terms apply to purchases made on spellwarde.com.
3.2. If the Buyer is a Consumer, mandatory consumer protection rules of the Buyer’s country of residence within the EU may also apply, in addition to Slovak law and applicable EU legislation.
4. Order and conclusion of the contract
4.1. An order placed by the Buyer is considered an offer to enter into a purchase contract.
4.2. The contract is concluded when the Buyer receives the Seller’s confirmation of the order (usually by e-mail).
4.3. The Seller may refuse or cancel an order in justified cases (e.g., incorrect pricing due to an obvious error, stock unavailability, suspected fraud). If a payment has been made, it will be refunded without undue delay.
5. Duration of the contract
The purchase contract is concluded for an indefinite period and ends mainly by fulfilment, withdrawal, or other legal grounds.
6. Prices and price information
6.1. Product prices displayed on the website are shown per product and are valid at the time the order is placed.
6.2. The total price (including all applicable taxes and fees) is shown at checkout before payment. Shipping costs are displayed separately during checkout.
7. Delivery
7.1. The Seller undertakes to deliver the Products within 30 days from the conclusion of the contract and full payment, unless a different delivery time is stated at checkout.
7.2. Delivery times depend on the destination country, chosen delivery method, and current logistics conditions. Estimated delivery times are displayed during the checkout process before the order is placed. 7.3. Delivery options and costs depend on the delivery address, weight, and dimensions of the order and are shown during checkout.
8. Transfer of ownership and risk
Ownership and the risk of loss or damage pass to the Buyer upon delivery of the goods to the Buyer.
9. Payment methods
The Buyer may pay using:
Payment card via Stripe (fee: €0 unless stated otherwise at checkout)
10. Shipping costs
10.1. Shipping costs are not included in the Product price unless explicitly stated.
10.2. The available shipping methods and the exact shipping fee are calculated and shown at checkout.
11. Consumer’s right of withdrawal (14 days)
This section applies only if the Buyer is a Consumer.
11.1. The Consumer has the right to withdraw from the distance contract within 14 days without giving any reason.
11.2. The withdrawal period expires 14 days after the day:
the Consumer acquires physical possession of the goods, or
a third party indicated by the Consumer (other than the carrier) acquires physical possession of the goods;
or, in case of multiple goods delivered separately, from the day the last item is received.
11.3. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw by an unequivocal statement (e.g., by e-mail) sent to: ecovera.info@gmail.com.
The Consumer may use a model withdrawal form, but it is not required.
11.4. The Consumer must send back the goods within 14 days from the day the withdrawal notice was sent, unless the Seller offers to collect the goods.
11.5. The Consumer bears the direct cost of returning the goods, unless the Seller agrees otherwise.
11.6. The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
11.7. Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for:
fully performed services with the Consumer’s prior express consent, where the Consumer acknowledged loss of the withdrawal right after performance;
goods made to the Consumer’s specifications or clearly personalised;
sealed goods not suitable for return due to health protection or hygiene reasons if unsealed after delivery;
goods that deteriorate rapidly or have a short shelf-life;
digital content not supplied on a tangible medium, if performance has begun with the Consumer’s express consent and acknowledgement of the loss of the withdrawal right;
and other legally applicable exceptions under EU consumer law.
12. Refunds after withdrawal
12.1. If the Consumer withdraws, the Seller will refund all payments received from the Consumer, including the standard delivery costs (if applicable), within 14 days from receiving the withdrawal notice.
12.2. The Seller may withhold the refund until the goods are received back or the Consumer provides proof of having sent them back, whichever occurs first.
12.3. Refunds are made using the same payment method used by the Consumer, unless agreed otherwise, without additional fees.
13. Complaints and liability for defects
13.1. The Consumer may submit complaints/claims regarding defective goods or incorrect performance by contacting the Seller at ecovera.info@gmail.com.
13.2. The Seller will process complaints in accordance with applicable consumer protection laws and will inform the Consumer about the result within the legally required timeframe.
13.3. Detailed rules for complaints may be published separately in a Complaints Policy on the website.
14. Alternative dispute resolution (ADR) and online dispute resolution (ODR)
14.1. If the Consumer is not satisfied with the way the Seller handled a complaint, the Consumer may request remedy from the Seller.
14.2. The Consumer may also initiate Alternative Dispute Resolution (ADR) with the competent ADR entity. In Slovakia, this is typically the Slovak Trade Inspection (SOI) or another authorised ADR entity listed by the Slovak Ministry of Economy.
14.3. The Consumer may use the EU Online Dispute Resolution platform (ODR):https://ec.europa.eu/consumers/odr/
15. Age restriction
The Seller does not sell age-restricted products (such as alcohol or tobacco) to persons under 18. Where age verification is legally required, the Seller may request proof of age upon delivery.
16. Changes to these Terms
The Seller may amend these Terms. The version effective at the time of the order applies to that purchase contract.
17. Governing law
These Terms are governed by the laws of the Slovak Republic, while the Consumer also benefits from the protection of mandatory provisions of the law of the EU country where the Consumer has habitual residence, where applicable.