spellwarde.com
Last updated: 20 Oct 2025 

1. Seller / Merchant

This Complaints & Warranty Policy (“Policy”) applies to purchases made on spellwarde.com and governs the rights and obligations regarding defects of goods/services/digital content.

Merchant (Seller): TRIMY TRADE, s. r. o.
Registered office: Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovak Republic
Company ID (IČO): 57 153 965

Customer support and complaint contact details are published on the Website.

2. Scope

2.1. This Policy applies to Consumers (private individuals purchasing outside business activity).
2.2. If the Buyer is a business/customer acting in a professional capacity (B2B), different rules may apply as stated in the Terms & Conditions.

3. Legal guarantee period (Consumer)

3.1. The Seller is responsible for any defect that exists at the time of delivery and becomes apparent within 2 years from delivery of the goods.
3.2. Where goods contain digital elements and the digital content/service is to be supplied continuously for an agreed period, the Seller is responsible for defects that occur or become apparent during that period, at least for 2 years from delivery.
3.3. For second-hand goods, the parties may agree on a shorter liability period, but not shorter than 1 year from delivery.

4. When and how to notify a defect (complaint)

4.1. The Buyer should notify the Seller of a defect without undue delay after discovering it.
4.2. To exercise rights related to defects, the Buyer must notify the Seller of the defect no later than the end of the legal guarantee period (see Section 3).
4.3. The Buyer can submit a complaint:

  • electronically (e.g., e-mail), or

  • by post to the Seller’s registered office address, or

  • in another way indicated by the Seller on the Website.

4.4. If the Buyer sends the goods by post and the Seller refuses to accept the shipment, it is considered delivered on the day of refusal.

5. Confirmation and handling time

5.1. The Seller will provide the Buyer with confirmation of the complaint (e.g., by e-mail) and information about the expected handling time.
5.2. The Seller will remedy the defect within a reasonable time and, where applicable, within 30 days from the date the defect was notified, unless a longer period is objectively justified and beyond the Seller’s control.

6. Consumer remedies (rights)

If the Seller is responsible for a defect, the Consumer may request:

6.1. Repair or replacement

6.1.1. The Consumer may choose between repair and replacement, unless:

  • the chosen remedy is impossible, or

  • it would impose disproportionate costs compared to the alternative, considering the value of the goods without defect, the significance of the defect, and whether the alternative would cause major inconvenience.

6.1.2. The Seller may refuse repair/replacement if neither is possible or if it would impose disproportionate costs.

6.2. Price reduction or termination

The Consumer may request an appropriate price reduction or terminate (withdraw from) the purchase contract if:

  • the Seller did not repair/replace the goods, or did not do so within a reasonable time, or

  • the defect persists after repair/replacement, or

  • the defect is so serious that it justifies immediate price reduction or termination, or

  • it is clear from circumstances that the Seller will not remedy the defect within a reasonable time without significant inconvenience.

Termination is not available if the defect is minor, or if the Consumer contributed to the defect.

7. Costs and logistics of complaint handling

7.1. Repair/replacement is provided free of charge, including shipping/transport necessary to complete the remedy.
7.2. For repair or replacement, the Consumer will make the goods available to the Seller as instructed (e.g., return shipment or pick-up).
7.3. The Seller will send the repaired/replaced goods back using the same or similar method as originally delivered, unless agreed otherwise.

8. Digital content and digital services

8.1. If the Seller provides digital content or digital services, the Seller is responsible for defects that exist at delivery and become apparent within 2 years, where applicable under EU consumer rules.
8.2. The Seller will remedy defects of digital content/services within a reasonable time, free of charge and without significant inconvenience to the Consumer.
8.3. The Seller may refuse remedy if it is impossible or would impose disproportionate costs.

9. Services

9.1. The Seller is responsible for defects of services that exist at delivery and become apparent within 2 years, where applicable.
9.2. Consumer remedies for defective services are handled similarly to goods, where applicable.

10. Exclusions (general)

This Policy does not cover:

  • defects caused by misuse, negligence, accident, unauthorized modification/repair, or normal wear and tear;

  • damage caused by the Consumer contrary to product instructions.

11. Relationship to Returns & Refunds

This Policy covers defects (warranty/legal guarantee).
If you want to return goods without a defect (e.g., you changed your mind), please see our Returns & Refunds / Right of Withdrawal rules in the Terms & Conditions (14-day withdrawal), available on the Website.

12. Final provisions

This Policy forms part of the Seller’s legal documentation and is published on spellwarde.com. The applicable version is the one in effect on the date of purchase.